Manage your school's knowledge base

Your school’s knowledge base is where families find how your school runs — and it’s the single highest-leverage thing an admin can maintain. Every question answered there is an email nobody has to send.

What belongs in it

The questions your office and board answer over and over:

• Logistics: parking, drop-off doors, where to check in as a volunteer.
• Program rules: how your service-hour program works, what counts, deadlines, buyouts.
• People: who coordinates what, with real names and contact info.
• Event FAQs: the gala, the auction, picture day.

A useful dividing line: how the app works is Lumicura’s job (that’s this site — link to it freely); how your school does things is yours. When a parent asks “how do I log hours?”, Lumicura’s docs answer it. When they ask “do concession-stand hours count double during tournaments?”, only you can.

Write and organize

1. Open the knowledge base and switch to Manage (available to roles your school has authorized), or go via Admin › Knowledge Base.
2. Create articles and file them into categories families would guess — Volunteering, Events, Everyday Logistics.
3. Add FAQs for the one-line answers that don’t need a full article.
4. Publish. Changes are live for families immediately.

The editor gives you three views of the same article — Visual (write like a document), Markdown (the raw text), and Preview (exactly what families see). Long articles get a table of contents automatically from their headings, so structure with headings rather than one wall of text. Already have docs as Markdown files? Drop them into the editor’s import area and each becomes a draft.

Articles can target an audience. Most are school-wide, but you can scope one to specific grades — the kindergarten drop-off guide reaches kindergarten families, badged with its grade — or to board or faculty only.

Write like you talk. “Park behind the gym, walk in the blue doors” beats a policy memo — and it’s what the ask-a-question search will quote back to families.

Your articles feed the AI answers

If your school has the ask-a-question feature on, its answers are assembled only from your articles, with sources cited. Two implications:

• Coverage: a question with no article gets no answer. Watch what families ask in channels; recurring questions are your backlog.
• Freshness: the AI will confidently cite last year’s gala article if that’s what’s there. Outdated articles don’t just sit quietly — they answer questions.

Keep it alive

A KB rots at the speed of a school year, and rot here surfaces as wrong answers. A practical rhythm: skim everything each August (names, dates, grade assignments), touch event articles as each event approaches, and fix anything a parent reports immediately. The “was this helpful?” votes and view counts on each article tell you where to look first. Assign one owner — “everyone’s job” is how it becomes no one’s.