Manage your school's knowledge base
For KB owners: writing and organizing the articles that answer your families' questions — and why this library is what makes the ask-a-question search good.
Your school’s knowledge base is where families find how your school runs — and it’s the single highest-leverage thing an admin can maintain. Every question answered there is an email nobody has to send.
What belongs in it
The questions your office and board answer over and over:
- Logistics: parking, drop-off doors, where to check in as a volunteer.
- Program rules: how your service-hour program works, what counts, deadlines, buyouts.
- People: who coordinates what, with real names and contact info.
- Event FAQs: the gala, the auction, picture day.
A useful dividing line: how the app works is Lumicura’s job (that’s this site — link to it freely); how your school does things is yours. When a parent asks “how do I log hours?”, Lumicura’s docs answer it. When they ask “do concession-stand hours count double during tournaments?”, only you can.
Write and organize
- Open the knowledge base’s management view (available to roles your school has authorized).
- Create articles and file them into categories families would guess — Volunteering, Events, Everyday Logistics.
- Add FAQs for the one-line answers that don’t need a full article.
- Publish. Changes are live for families immediately.
Write like you talk. “Park behind the gym, walk in the blue doors” beats a policy memo — and it’s what the ask-a-question search will quote back to families.
Your articles feed the AI answers
If your school has the ask-a-question feature on, its answers are assembled only from your articles, with sources cited. Two implications:
- Coverage: a question with no article gets no answer. Watch what families ask in channels; recurring questions are your backlog.
- Freshness: the AI will confidently cite last year’s gala article if that’s what’s there. Outdated articles don’t just sit quietly — they answer questions.
Keep it alive
A KB rots at the speed of a school year, and rot here surfaces as wrong answers. A practical rhythm: skim everything each August (names, dates, grade assignments), touch event articles as each event approaches, and fix anything a parent reports immediately. Assign one owner — “everyone’s job” is how it becomes no one’s.