Moderate a conversation
For moderators: reviewing flagged messages, hiding and restoring, pausing a member's posting, and keeping the standards the board's — not the software's.
Moderation in Lumicura is a partnership: automated screening handles the obvious at machine speed, and your school’s moderators — usually the board — make every judgment call. This guide covers the human half.
What the automation does before you arrive
Every message posts instantly, and automated screening reviews content in the background. Clear-cut violations get hidden within a couple of seconds (in rare, unambiguous cases a message is blocked from posting at all); borderline content stays visible but is flagged for your review. So your queue is judgment calls, not everything — the software never gets the final word on anything debatable.
Review flagged messages
- Open the moderation review area (visible to roles your school has authorized).
- Read each flagged message in context — open the channel if you need the thread around it. Sarcasm between two friends and the same words between strangers are different messages.
- Decide: dismiss the flag (fine as-is), or hide the message.
Parents can also flag messages themselves; those arrive in the same queue.
Hide or restore any message
You don’t need a flag to act. Any message can be hidden from its channel by a moderator — and any hidden message (including auto-hidden ones) can be restored if the screening got it wrong. Hiding removes it from the channel for everyone; the author can tell it was hidden. Expect the occasional “why?” — a brief, private, human answer keeps the temperature down.
When someone keeps crossing the line
For a pattern, not a one-off, you can temporarily pause a member’s ability to post. That’s a pause on posting — they can still read, so they don’t lose announcements and logistics. Use it as a cool-down, and pair it with an off-app conversation; software timeouts don’t resolve parking-lot disputes.