Ask a question and get an answer

Instead of guessing which article holds your answer, you can just ask: type “what time can I drop off for the book fair?” and the knowledge base searches your school’s articles and answers in plain language.

Ask a question

1. Open Knowledge Base in the app.
2. Type your question into the search box the way you’d ask a person — full sentences welcome.
3. Read the answer — and the sources cited beneath it, which link to the school articles the answer came from.

Those source links matter: the answer is assembled by AI, so for anything you’re about to act on (a deadline, a payment, a requirement), tap through and confirm against the article itself.

What it knows — and what it doesn’t

The search answers only from what your school has written in its knowledge base. That has two honest consequences:

• If your school hasn’t written it down, it can’t answer it. No article about parking means no answer about parking — you’ll get a “couldn’t find this” rather than a guess.
• Its answers are your school’s answers. It reflects your school’s rules as your school wrote them, current or not. Outdated article, outdated answer.

What it can’t do

It’s a librarian, not a receptionist. It answers questions; it doesn’t do things or look at your records. It can’t check your family’s hour balance, sign you up for a shift, or file a form — for those, use the app’s actual features (it may point you toward the right one).

If the answer misses

• Reword the question — sometimes a different phrasing matches the article’s terms.
• Browse the category directly — see Find answers in your school’s knowledge base.
• Ask a human — the channel for that topic, or the school office.