Log your volunteer hours

Volunteering is one of the main ways your family earns its commitment for the year. This guide covers how to record that time in Lumicura so it counts.

Your school may call this something else. Depending on your school, you might see “Service Hours,” “Share Program,” or “Volunteer Credit.” It’s all the same feature — the steps below work the same way.

Before you start

You earn hours by signing up for a shift, showing up, and making sure the time gets recorded. Lumicura handles the signing-up and the recording. The rules for the shift itself — when to arrive, what to wear, who to check in with — are set by your school, not by Lumicura.

Step 1 — Sign up for a shift

1. Open Volunteering from the app’s main menu.
2. Browse the opportunities and pick a shift that works for you.
3. Tap Sign up. The spot is claimed for your family — whoever in your household shows up, the credit lands on the same family tally.

Your sign-up now shows in My shifts. If your plans change, you can cancel or switch it there — see Cancel or change a sign-up.

Step 2 — Get your time recorded when you volunteer

How your hours get recorded depends on the shift. There are two common ways:

If the event has a QR code at the check-in table, scan it with your phone when you arrive — the app checks you in on the spot, and a credit entry for the shift is created automatically (it may show as pending on your tally until the organizer approves it — normal and quick). See Check in with the QR code.

If there’s no QR code, the person running the event (or your school’s coordinator) records who showed up and adds the hours afterward. In this case you don’t log anything yourself — just make sure you followed your school’s check-in and sign-out steps so they can credit you correctly.

Step 3 — Confirm your hours landed

After you volunteer, check that the credit arrived:

1. Open Service Hours (or whatever your school calls it) from the main menu.
2. Look at your family’s balance and recent activity.
3. You should see an entry for the shift you worked, with the hours and the date.

The entry usually appears quickly with QR check-in, and within a few days when a coordinator adds it manually. An entry marked pending is waiting on the organizer’s approval — it counts toward your balance once approved.

If your hours don’t show up

Give it a few days first, especially for coordinator-credited shifts. If the hours are still missing:

• Double-check you’re looking at the right family member and the right school (if your family belongs to more than one — see Switch between schools).
• Make sure you completed your school’s check-in and sign-out steps — missing one is the most common reason credit doesn’t post.