Check your hours and balance

No more emailing the coordinator in April to ask where your family stands. Your running tally is in the app, updated as credit lands.

See your balance

1. Open Service Program (or your school’s name for it) from the main menu.
2. The top of the page shows your year at a glance — for each thing your school tracks (hours, dollars, sometimes more), what you’ve earned of your target, with a progress bar and whether you’re on pace.
3. Below is the activity list — every entry, with what it was for, how much, when, and a status chip.

Because the commitment is shared by your whole family, this is one tally no matter who earned what — see Understand your family’s commitment. (Split-household families see their own household’s share here — see How split households share the commitment.)

What the status chips mean

Every entry carries a status. Tap or hover a chip and it explains itself; here’s the short version:

• Pending — you submitted it, and it’s waiting for an officer to decide. It doesn’t count toward the balance yet.
• Approved — submitted by your family and approved by an officer. Counts.
• Credited — entered directly by the school, or earned automatically from a verified check-in or year-end rollover. No approval was needed. Counts.
• Denied — an approver said no. Doesn’t count.
• Removed — an administrator removed the entry. Not a denial; it just doesn’t count.
• Corrected — a correction replaced this version. The current entry is in the list; this one is kept as history.

The filter pills above the list — Approved, Pending, All activity — show counting entries by default; switch to Pending to see what’s still in the queue, or All activity for the complete record.

The history behind an entry

Tap History on any entry to see its life story — when it was submitted, who approved it (by role), whether the amount changed and why. If your school corrects an entry, you’ll see one current row with the correction noted, not a pile of confusing duplicates — the balance always reflects the corrected state.

If the balance looks wrong

1. Check the Pending filter first — a submitted-but-not-yet-approved entry is the most common “missing” credit.
2. Wait a few days if you’re expecting a coordinator-entered credit — manual entries take a little time.
3. Check you’re looking at the right school, if your family belongs to more than one — see Switch between schools.
4. Point at the specific entry — “the Fall Festival shift isn’t here” gets resolved much faster than “my number looks low.”